Privacy Policy

1 Introduction

This Privacy Policy describes how soju77 ("we", "us", "our") collects, uses, discloses, and protects the personal information of individuals ("you", "your", "User", "Member") who access or use our online betting and gaming platform at https://soju77.cam (the "Platform"). By creating an account and using soju77, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

We are committed to transparency in our data practices. If you have any questions about how we handle your personal information, please contact us at [email protected]. This Privacy Policy should be read alongside our Terms & Conditions, which govern your use of the Platform.

2 Data Controller

soju77 is the data controller responsible for the personal information you provide to us. We determine the purposes and means of processing your personal data. As an internationally licensed operator serving the Indonesian market, soju77 processes personal data in accordance with international data protection standards and industry best practices.

For data protection inquiries, you may contact our support team at [email protected]. We aim to respond to all data-related requests within 5 business days.

3 Data We Collect

soju77 collects personal information that is necessary to provide our betting and gaming services, verify your identity, process transactions, and comply with legal obligations. The categories of data we collect include:

3.1 Registration Information

When you create an account, we collect:

• Full name (as it appears on your government-issued identification)
• Email address
• Date of birth (to verify you meet the 21+ age requirement)
• Username and password (password is stored in encrypted form)
• Residential address (city and region within Indonesia)
• Mobile phone number (optional, for account recovery and two-factor authentication)

3.2 Identity Verification (KYC) Documents

To comply with anti-money laundering regulations and to verify your age and identity, we may request:

• Government-issued photo identification (Indonesian KTP, passport, or driving licence)
• Proof of address (utility bill, bank statement, or official correspondence dated within the last 3 months)
• Proof of payment method ownership (photograph of bank card or screenshot of e-wallet account showing registered name)
• Selfie photograph holding your identification document (for enhanced verification)

3.3 Financial Transaction Data

We collect information related to deposits and withdrawals, including:

• Bank account numbers or e-wallet IDs (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay)
• Transaction amounts, dates, and times
• Payment method used
• Transaction status (pending, completed, failed)

We do not store your full bank card number or CVV code. Payment processing is handled securely through third-party payment processors who maintain PCI-DSS compliance.

3.4 Betting and Gaming Activity

To operate the Platform, manage your account balance, and settle wagers, we record:

• Bet history (amount, odds, market, outcome, timestamp)
• Game play sessions (game type, duration, win/loss results)
• Bonus claims and wagering progress
• Account balance changes

3.5 Technical and Usage Data

When you access soju77, we automatically collect certain technical information, including:

• IP address and approximate geolocation (city level, derived from IP)
• Device type, operating system, browser type and version
• Pages visited, features used, and time spent on the Platform
• Referral source (how you arrived at soju77)
• Session logs and error reports

3.6 Communication Data

If you contact our customer support team via email or live chat, we retain records of:

• Your support inquiries and our responses
• Correspondence related to account verification, complaints, or responsible gaming requests
• Feedback and survey responses

4 How We Use Your Data

soju77 uses your personal information for the following purposes:

1. Account Management: To create, maintain, and secure your Member Account, authenticate your login, and allow you to access betting and gaming services.
2. Transaction Processing: To process deposits, withdrawals, and internal account transfers; to maintain an accurate record of your account balance; and to settle wagers.
3. Identity Verification and Compliance: To verify your age (21+ requirement), confirm your identity through KYC procedures, and comply with anti-money laundering (AML) and counter-terrorism financing (CTF) regulations.
4. Fraud Prevention and Security: To detect and prevent fraud, multi-accounting, collusion, bonus abuse, and other prohibited activities; to monitor suspicious transactions and unusual account behavior.
5. Responsible Gaming: To implement self-exclusion requests, deposit limits, and other responsible gaming tools; to identify at-risk gambling behavior and offer support resources.
6. Customer Support: To respond to your inquiries, resolve disputes, investigate complaints, and provide technical assistance.
7. Service Improvement: To analyze usage patterns, optimize Platform performance, improve user experience, and develop new features.
8. Marketing and Promotions: To send you promotional offers, bonus notifications, and updates about new games and features (you may opt out of marketing communications at any time).
9. Legal Obligations: To comply with legal requirements, respond to lawful requests from authorities, and enforce our Terms & Conditions.

5 Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract Performance: Processing is necessary to fulfill our contractual obligations to you as set out in the Terms & Conditions, including providing access to betting services and processing your transactions.
• Legal Obligation: We are required by law to verify your identity (KYC), monitor for money laundering, maintain transaction records, and comply with regulatory reporting requirements.
• Legitimate Interest: We have a legitimate interest in preventing fraud, protecting the security and integrity of the Platform, improving our services, and enforcing our terms of use. We balance these interests against your privacy rights.
• Consent: Where required by law, we obtain your explicit consent for certain processing activities, such as sending marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing before withdrawal.

6 Data Sharing and Disclosure

soju77 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your data with the following categories of recipients:

6.1 Service Providers

We share personal data with trusted third-party service providers who assist us in operating the Platform, including:

• Payment Processors: To process deposits and withdrawals via BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, and ShopeePay.
• KYC Verification Providers: To verify identity documents and conduct anti-fraud checks.
• Game Providers: To deliver live casino, slot, and other gaming content (Pragmatic Play, Evolution Gaming, and other licensed studios).
• Cloud Hosting and IT Infrastructure: To securely store data and maintain Platform uptime.
• Customer Support Tools: To manage live chat, email ticketing, and support request logging.

All service providers are contractually obligated to protect your data, use it only for the specified purposes, and comply with applicable data protection laws.

6.2 Legal and Regulatory Authorities

We may disclose personal information to law enforcement, regulators, or government authorities where required by law, court order, or legal process; or where necessary to protect the rights, property, or safety of soju77, our Members, or the public.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of soju77's assets, your personal information may be transferred to the acquiring entity. You will be notified of any such change via email or a prominent notice on the Platform.

6.4 Affiliated Companies

We may share data with affiliated companies within our corporate group for internal administration, fraud prevention, and service optimization purposes.

7 Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Specific retention periods include:

• Account Information: Retained for the duration of your active membership and for 5 years after account closure to comply with financial and AML regulations.
• Transaction Records: Retained for 7 years after the transaction date as required by financial record-keeping laws.
• KYC Documents: Retained for 5 years after account closure or the last verification event.
• Marketing Consent Records: Retained until you withdraw consent, plus an additional 2 years to demonstrate compliance.
• Technical Logs: Typically retained for 12 months, except where longer retention is necessary for security investigations or legal proceedings.

After the applicable retention period, personal data is securely deleted or anonymized such that it can no longer identify you.

8 Security Measures

soju77 employs industry-standard security measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. Our security practices include:

• Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS encryption.
• Secure Password Storage: User passwords are hashed using bcrypt or similar strong one-way hashing algorithms.
• Access Controls: Personal data is stored on secure servers with restricted access limited to authorized personnel on a need-to-know basis.
• Firewalls and Intrusion Detection: Network-level protections prevent unauthorized access to our systems.
• Regular Security Audits: We conduct periodic security assessments and vulnerability scans.
• Two-Factor Authentication: Available to Members for additional account security (optional).

While we take all reasonable precautions to protect your data, no system is completely secure. You are responsible for maintaining the confidentiality of your login credentials and for promptly notifying us if you suspect unauthorized access to your Account.

9 Cookies and Tracking Technologies

soju77 uses cookies and similar tracking technologies to enhance your user experience, analyze Platform usage, and deliver personalized content. Cookies are small text files stored on your device when you visit the Platform.

9.1 Types of Cookies We Use

• Essential Cookies: Required for the Platform to function properly (session management, login authentication, security).
• Performance Cookies: Collect anonymous data about how you use soju77 (page views, navigation paths, load times) to help us improve the Platform.
• Functionality Cookies: Remember your preferences (language, time zone, display settings) to provide a customized experience.
• Advertising Cookies: Track your activity to deliver relevant promotional offers and measure the effectiveness of marketing campaigns.

9.2 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can block or delete cookies, but this may affect the functionality of the Platform. Essential cookies cannot be disabled as they are necessary for core Platform operations.

10 Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right of Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You may request that we correct inaccurate or incomplete data.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data, subject to legal retention obligations.
• Right to Restriction: You may request that we limit the processing of your data in certain circumstances.
• Right to Data Portability: You may request that we provide your data in a structured, commonly used, machine-readable format.
• Right to Object: You may object to processing based on legitimate interest or for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at [email protected] with your full name, username, and a clear description of your request. We will respond within 30 days. If your request is complex or we receive multiple requests, we may extend this period by an additional 60 days, and we will notify you.

11 Children's Privacy

soju77 is strictly a 21+ service. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that a Member is under 21, we will immediately close the Account and delete all associated personal data (after returning any deposited funds to the originating payment method, less any winnings). If you believe a person under 21 has created an account on soju77, please contact us immediately at [email protected].

12 International Data Transfers

soju77 operates as an international platform with servers and service providers located in multiple jurisdictions. Your personal data may be transferred to, stored in, and processed in countries outside of Indonesia. We ensure that any international data transfers are protected by appropriate safeguards, such as standard contractual clauses approved by international data protection authorities, or by transferring data only to countries with adequate data protection laws.

13 Changes to This Privacy Policy

soju77 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or Platform features. Any changes will be effective immediately upon posting the revised policy on this page, and the "Last Updated" date at the top will be revised accordingly. We encourage you to review this Privacy Policy periodically. Continued use of the Platform after changes are posted constitutes your acceptance of the revised policy.

For material changes that significantly affect your rights, we will provide prominent notice on the Platform or send you an email notification to your registered address.

14 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how soju77 handles your personal data, please contact us:

• Email: [email protected]
• Subject Line: For data protection inquiries, use "Privacy Inquiry – [Your Username]"
• Response Time: We aim to respond to all privacy-related inquiries within 5 business days.

For urgent data deletion requests or to report a data breach concern, please mark your email as "Urgent – Data Protection" and we will prioritize your request.